Training and User Adoption
InFact Group is one of only a small number of organizations conducting training on behalf of major Software Editors in Europe, Asia Pacific and North America. Our more than 10 years experience of global CRM implementations in domains as diverse as financial services, retail, distribution and telecommunications means your training experience is richer in examples and more effective.InFact Group Education Services ensures the success of our customer projects by concentrating on five key domains:
- Technology - Your implementation team needs to get operational fast. They need to learn how to do it, how best to do it and they need real world examples. InFact Group delivers hundreds of trainings every year in partnership with Software Editors.
- Processes - Your key users and your business do have a challenge: identifying the gap in the business processes as defined in your new product and the processes on the ground. Selecting whether to change the product or change the process, that is the question. InFact Group Education Services delivers methodology training to your consultants and then supports you build process-based training for your key user community.
- People - The forgotten variable. Your users want to work faster, want to work better. But are you letting them? Are you involving them in your project or are they just "executing"? InFact Group Education Services delivers end user role based training and supports to build competency and best practices.
- Our Experience counts - Our practice is staffed by professional educators from a variety of backgrounds including the public sector (national education), private sector (eLearning, Consulting) as well as from the software editors. All have chosen to join InFact Group Education Services to drive the success of our projects in a vibrant environment where the challenges support build customer success stories.
- Multi-lingual and Multi-national - InFact Group delivers hundreds of technical training courses every year in nearly 30 countries, in support of leading software editors. Delivery languages include English, French, Spanish, German, Italian, Chinese, Japanese, Arabic and major Indian languages.
Our instructors are experienced and up to date on the latest versions and technologies. We accelerate the project by making the initial team ramp-up more effective, reducing costs in the long term by ensuring customer teams are correctly trained, minimizing risks around go-live and supporting the customer build a best-practice approach for future deployments.
