Support

Combined Support:
Post project support is provided by InFact Group to ensure business continuity and fluid transition to the new system. Support packages are defined for short term assistance, the time needed to internal teams to fully adopt the system and organize the first level support. InFact Group support can then switch to 2nd level support to coach administrators and advanced key users.

Basic Support:
InFact Group works with you developing an adjusted support contract depending on your needs. Annual support hours or number of tickets are provided in a professional support plan and within a defined service level agreement. InFact Group supports your CRM and BI application with ITIL v3 certified consultants and including:

Online ticket submission and tracking system
Web collaboration system for administrator and user live coaching
Multilingual support lines
Phone support during local business hours
Adjustable Service Level Agreement

Premier Support:
Tailored to your company's specific business and technical needs, InFact Group Premier Support brings the knowledge of its expert services to you, helping to administrate, identify and resolve IT issues proactively, while backing your business with international support line working 7 days a week.