Services
Effective Customer Relationship Management is critical to the success of any business and it takes technology enabled solutions. The selection and the deployment of a CRM solution often proves to be a challenge for organizations with complex processes and unique working culture. And, of course, there are additional aspects to be considered when implementing on-demand solutions.InFact Group’s global presence comes with its own strengths. Its multi-cultural and multi-lingual expertise adds on to facilitate global deployments with ease, at the same time providing cost effective implementation with the right mix of onsite and off-shore solutions.
InFact Group is your global partner for elaborating and delivering your IT/Business value and supporting you across all your projects phases. InFact Group services are:
Business Intelligence and CRM Consulting: Customer Relationship Management and Business Intelligence experienced functional consultants work with you defining your project framework, reengineering your business process and selecting the most efficient solution.
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Project Management: Complete and efficient project management framework adapted to the latest technologies in the market. InFact Group has developed a global project management methodology (PMME©: Project Management Methodology Express), inspired from its international experiences, PMP based, agile execution and adapted to the solution implemented.
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Technical Expertise: CRM and BI certified experts bring excellence to your projects and implementations and support you adopting best practices in the technology. InFact Group architects and developers guarantee a best understanding of your data quality and system integration challenges and work with you implementing the best solutions.
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Change Management: InFact Group has developed a change management approach to support customers managing the transition process, from the existent to the future information system, and make users approve and embrace the new business and IT environment.
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Software Design: The software design expertise center is responsible for developing business tools around CRM, BI and data quality applications steering customers’ productivity and filling business/technology gaps. Integration between systems (CRM, ERP, DW and others) is ensured by scalable and robust interfaces developed using various technologies like .Net, Java, flash etc., by our experts with deep knowledge of interfacing with SaaS systems.
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Training and User Adoption: InFact Group is one of only a small number of organizations conducting training on behalf of major Software Editors in Europe, Asia Pacific and North America. Our 10 years of global CRM implementations in domains as diverse as financial services, retail, distribution and telecommunications means your training experience is richer in examples and more effective.
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Support Services: InFact Group offers a unique combination of multilingual and reliable support and administration expertise with large time zones coverage. A personalized service level agreement is proposed to each customer to support increasing application usage, promoting user adoption and allying business needs and technical implementation.
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