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• Services Overview
• Consulting
• Project Management
• Expertise
• Change Management
• Software Design
• Training and User Adoption
• Support

Project Management

InFact Group has developed an effective and efficient project management methodology. PMME© is a complete project framework developed with our international customers and adapted to the solution implemented.

InFact Group has set 7 fundamental pillars:

1. Build a business case before you open the box
InFact Group drives rapid return by helping you to identify the quick wins, risks and rewards that are specific to your business model. We will also support to design a project plan that emphasizes these points, so you will have a clear roadmap. We will ensure that elements like training and Change Management are given their rightful place in the plan and we will support you return to the business case for improvements later in the project.

2. Drive user adoption by educating the management team
Once the management can see the benefit, the business will be better focused on driving the project to a successful completion.

3. Deploying CRM means either adapting your processes or adapting the CRM application, or a combination of both
InFact Group will help you steer a path through the application deployment, choosing the right level of configuration and the right amount of process optimization using a pragmatic approach.

4. Use analytics and reporting tools to drive the business
Both elements have a strong role to play in any CRM deployment. Concentrate on providing operation data for the day-to-day business and on analytics for seeing and predicting the future to understand your business. InFact Group ensures that your project factors in these important elements are taken into account, whether you will be using Oracle Siebel CRM, Oracle CRM On Demand, Talend ETL or Oracle BI EE.

5. Integration is the key
Leverage standard architecture - Web Services and SOA - to provide a richer picture to the business, and choose a partner with recognized expertise.

6. Training must be role-based
The old belief that training is the same for everyone is out of date. Design role-based training and schedule. Plan for ongoing sessions during the initial and post go live period.

7. Abandon the old CRM way of thinking
The CRM way of thinking, means "big technology, big investment, big configuration, big budget, big timeline" and many CRM deployments fall into the trap of believing it has to be this way. Tools like Oracle Siebel CRM and Oracle CRM On Demand are designed for rapid time-to-deployment, faster ROI and more evolutivity.